Is support included?
- All BlueCell packages come with the first year of support included
What is included in support?
- Implementation and Set-up of the software is included
- Customers on a yearly support subscription receive all upgrades including major version upgrades (i.e. V1 to V2)
- Access to web-based product documentation and help
- Direct line to Eurosoft Support, renowned in the industry for our quality, promptness and professionalism for any troubleshooting issues
What is the yearly cost of a support subscription?
- 12% of the current package price
What are my options after the 1st year of support?
- After the first year of support the support subscription can be renewed or canceled
What happens if I decide not to stay on support?
- Customers no longer on a yearly support subscription still get any updates to their current version (i.e. bug fixes and minor releases)
- Support can also be purchased in hourly increments
How many licenses are included?
- The number of licenses is dependent on which BlueCell package is purchased. For more info on Packages, see here:
BlueCell Packages